Exchanges/Returns Policy
Free The Children stands behind its responsible products and guarantees them against any workmanship defects. For non-clothing items, should you find any of these defects, we are happy to have you return any defective items for replacement within 30 days of purchase. For clothing items, should you find any of these defects, or should you be unsatisfied with the fit, quality or size of any item, we are happy to have you return any unwashed items and choose an item in another size or colour within 45 days of purchase. Clothing items that have been washed or altered in any way can not be exchanged or returned, so be sure to inspect your clothing before you wear it.
How to Exchange
Exchanging Free The Children non-clothing defective merchandise won’t take you any time at all. Simply follow the instructions below and your exchanged items will be on their way!
1. Carefully seal exchange items in a box
2. Include a copy of the invoice
3. Mail to the address below:
Consumer Exchanges/Returns Department
Free The Children
233 Carlton Street
Toronto, ON
Canada
M5A 2L2
Exchanging Free The Children clothing merchandise for a different size won’t take you any time at all. Simply follow the instructions below and your exchanged items will be on their way!
1. Carefully seal exchange items in a box
2. Include a copy of the invoice
3. Provide the style, size and colour of the replacement item
4. Mail to the address below:
Consumer Exchanges/Returns Department
Free The Children
233 Carlton Street
Toronto, ON
Canada
M5A 2L2
Please keep in mind that return postage will be at your expense, unless the wrong product was shipped to you or the product you received was faulty before it reached you. We ask that you use a carrier that generates tracking numbers to ensure packages are not lost. Also, allow 2-3 weeks for receipt and processing of your return. Returns from international addresses may take up to five weeks to process after the package is mailed. To inquire about the status of your request, please call customer service at 416-925-5894 (x 0).
How to Return
Returning is just as easy as exchanging your Free The Children merchandise! Complete the following steps and your return will be processed.
1. Carefully seal return items in a box
2. Include a copy of the invoice
3. Briefly outline the reason for the return
4. Mail to the address below:
Consumer Exchanges/Returns Department
Free The Children
233 Carlton Street
Toronto, ON
Canada
M5A 2L2
Please keep in mind that return postage will be at your expense unless the wrong product was shipped to you or the product you received was faulty before it reached you. We ask that you use a carrier that generates tracking numbers to ensure packages are not lost. Also, allow 2-3 weeks for receipt and processing of your return. Returns from international addresses may take up to five weeks to process after the package is mailed. To inquire about the status of your request, please call customer service at 416-925-5894 (x 0).
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